At Geelong Day Surgery, we strive to provide high quality and safe care for every patient.

At times, however, things may go wrong and you may experience an unexpected adverse outcome, an ‘adverse event’.

If this happens, you can expect to have an open discussion with the treating team, your family members and / or carer(s) about:

• what happened (account of facts)
• apology for the harm suffered
• what GDS is doing about it, and
• the steps we are taking to prevent it from happening again

Open disclosure is the name given to this communication process.

Please refer to the Open Disclosure Policy (including Statutory Duty of Candour) for more information.